1. Information We Collect

• Personal Identification Information: Name, gender, date of birth, contact number, email ID, residential address, and other identifiers.
• Medical Information: Medical history, symptoms, prescriptions, consultation recordings, diagnostic results, doctor’s notes, and treatment history.
• Payment and Transaction Data: Bank account details, billing address, and transaction history (in accordance with applicable law).
• Technical Information: IP address, browser type, access time, device type, and location data.
• Usage Information: Interaction with the Website, features accessed, and user preferences.

2. How We Use Your Information

• To facilitate medical consultation and personalized treatment plans.
• To process payments and maintain transaction records.
• To maintain, improve, and optimize user experience.
• To record consultations for quality assurance and training purposes, with prior consent.
• To comply with legal obligations, regulatory requirements, and enforce our Terms of Use.

3. Recording of Consultations

All video consultations conducted by our consulting dermatologists may be recorded strictly for internal monitoring, dispute resolution, and training. Recordings are retained in secure encrypted formats. Prior to recording, explicit user consent is obtained. If a user denies consent, the consultation may be conducted without recording or rescheduled, as per availability.

4. Legal Basis for Processing

• Your explicit consent.
• Performance of a contract to which you are a party.
• Compliance with applicable laws (e.g., Indian Medical Council regulations, Digital Personal Data Protection Act, 2023).
• Our legitimate interest in improving services and ensuring security.

5. Disclosure of Information

• Internal medical consultants for diagnosis and treatment purposes.
• Authorized third-party service providers for IT, analytics, and payment services.
• Legal or regulatory authorities upon valid request.
• Successors in business in the event of a merger, acquisition, or asset transfer.

We do not sell, rent, or trade your personal information to any third party for commercial gain.

6. Data Retention

We retain your personal data for as long as is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law. Medical data is retained in accordance with the Telemedicine Practice Guidelines, 2020, and the applicable ethical guidelines.

7. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your data against unauthorized access, disclosure, alteration, and destruction. Data transmission, including video consultations, is encrypted using industry-standard security protocols.

8. Your Rights

• Right to access and review your personal data.
• Right to correct inaccurate or incomplete data.
• Right to withdraw consent (where processing is based on consent).
• Right to request deletion or restriction of processing.
• Right to data portability.

To exercise your rights, please contact us at: contactus@milele.health

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our Website to enhance user experience and collect analytics data. You may modify your browser settings to decline cookies, though this may affect certain functionalities.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors without parental or guardian consent.

11. International Transfers

Currently, all data processing is conducted within India. If data is transferred internationally in the future, appropriate safeguards will be applied in accordance with applicable laws.

12. Changes to this Policy

We reserve the right to amend this Policy at any time. Material changes will be communicated via email or Website notice. Continued use of our services post-amendment shall constitute your consent.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are:

• Name: Naveen Sankarapu
• Designation: Co-founder
• Email: contactus@milele.health
• Phone: +91 8861452659
• Address: Flat No 302, Dhyan Residency, 12A Cross, Mahadeshwaranagar, BTM 2nd Stage, Bangalore, Karnataka, 560076, India